Refund policy

Last Updated: February 16, 2026

1. Scope

This Refund Policy explains when refunds may be issued for EntryLog services purchased through https://www.entrylog.eu.

2. Free trial and pre-sales

If you are using a free trial, demo, or pre-sales consultation, no payment is charged and no refund is required.

3. Eligible refund cases

We review refund requests case by case. You may be eligible if:

• You were charged more than once for the same order
• You were billed incorrectly due to a clear processing error on our side
• You canceled before service activation and the service was not delivered

4. Non-refundable cases

Refunds are generally not provided when:

• The service has already been activated or used for an event
• The issue is caused by missing, incorrect, or late data provided by the customer
• The request concerns third-party fees outside EntryLog control

5. How to request a refund

Send your request to michal@entrylog.eu within 14 days from the charge date. Include your invoice details, payment date, and a brief reason for the request.

6. Processing timeline

We usually review requests within 5 business days. If approved, the refund is returned using the original payment method. Bank or card processing may take an additional 5 to 10 business days.

7. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page.

8. Contact

For billing and refund questions, contact us at michal@entrylog.eu.