These Terms of Service (the "Terms") govern access to and use of the EntryLog platform operated at entrylog.eu. By registering an Account, placing an order, or otherwise using the Service, the Customer accepts these Terms in full. These Terms are published in English and Czech; both versions are binding, but in the event of any conflict the Czech version prevails.

These Terms constitute a contract concluded by electronic means (distance contract) between the Provider and the Customer within the meaning of § 1820 and following of Act No. 89/2012 Coll., the Civil Code (the "Civil Code").

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I. Definitions

For the purposes of these Terms, the following capitalized terms have the meanings assigned below:

1. "Provider" means Michal Král, IČO 07526521, with registered seat at Bohuslava Martinů 1559, 258 01 Vlašim, Czech Republic, conducting business as a self-employed person (OSVČ) registered in the Trade Licensing Register.
2. "EntryLog" or the "Platform" means the software-as-a-service event management platform operated by the Provider at entrylog.eu and its subdomains (including, without limitation, app.entrylog.eu and pass.entrylog.eu).
3. "Service" or "Services" means the functionality made available through the Platform as described in Article III below.
4. "Customer" means any natural or legal person who registers an Account or enters into a contract with the Provider under these Terms. A Customer is either a Business Customer or a Consumer.
5. "Business Customer" means a Customer acting in the course of their business activity or independent exercise of their profession within the meaning of § 420 of the Civil Code.
6. "Consumer" means a natural person who, when concluding and performing the contract, is not acting in the course of their business activity or independent exercise of their profession within the meaning of § 419 of the Civil Code.
7. "Organizer" means a Customer who uses the Service to organize one or more Events. The Organizer is the primary user of EntryLog and, with respect to Attendee personal data, acts as data controller.
8. "Attendee" means a natural person whom the Organizer invites, registers, or admits to an Event through the Platform. Attendees are not Customers of the Provider and do not enter into a contract with the Provider under these Terms.
9. "Scanner Operator" means a member of the Organizer's staff whom the Organizer authorizes to operate scanning or check-in functionality of the Platform.
10. "Account" means an Organizer account registered on the Platform.
11. "Organization" means the multi-tenant container associated with an Account, grouping users, Events, and Attendee Lists under a single Organizer.
12. "Event" means a single event entity configured by the Organizer within the Platform.
13. "Activation" means the paid unlock of a specific Event that enables its operational features (including email sending, Check-in, and public output). An Event is considered draft until Activation.
14. "Activation Fee" means the price charged per Event Activation.
15. "Attendee List" means the collection of Attendees associated with an Event.
16. "Blueprint" means an email template authored using the Platform's MJML-based editor.
17. "Email Campaign" means a non-transactional bulk email send executed through the Platform using a Blueprint.
18. "Microsite" means an event-specific landing page served by the Platform, optionally on a custom domain.
19. "Attendee Pass" means the progressive web application served at pass.entrylog.eu that presents an Attendee's digital pass and QR code.
20. "Check-in" means the admission of an Attendee to an Event via QR code scanning.
21. "AUP" means the Acceptable Use Policy published by the Provider and incorporated into these Terms by reference.
22. "Privacy Policy" means the privacy policy published by the Provider.
23. "DPA" means the Data Processing Agreement published by the Provider, which forms an integral part of the contract whenever the Organizer processes Personal Data of Attendees through the Platform.
24. "GDPR" means Regulation (EU) 2016/679 of the European Parliament and of the Council.

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II. Contracting Parties and Formation of Contract

1. The contract is concluded between the Provider and the Customer (the "Contract"). The Provider is Michal Král personally; there is no separate legal entity.
2. A Customer must be at least 18 years of age. By registering an Account or placing an order, the Customer confirms that this condition is met. Minors may not register an Account or purchase an Activation.
3. At registration and again at checkout, the Customer self-identifies as either a Business Customer (required to provide a business name and IČO) or a Consumer. The self-identification determines which provisions of these Terms apply to the Customer, in particular the provisions of Article VII (refunds and consumer rights) and Article XI (jurisdiction).
4. The Contract is concluded upon the Customer's acceptance of these Terms during the registration process or during the Activation checkout, whichever occurs first. For Activation orders, the Contract with respect to that specific Activation is concluded upon the Customer confirming the order and the Provider sending an order confirmation by email.
5. These Terms constitute the entire agreement between the parties with respect to the subject matter, together with the AUP, Privacy Policy, DPA, and any other documents incorporated by reference. Any prior oral or written communications are superseded.
6. The Provider does not apply any industry code of conduct within the meaning of § 1826(1)(e) of the Civil Code.

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III. Description of the Service

1. EntryLog is a software-as-a-service platform for the management of events and Attendees. Its functionality includes, without limitation: - Attendee List management (import, edit, segment); - digital ticketing with QR codes; - Attendee Pass served as a progressive web application; - on-site Check-in via scanner devices; - transactional and campaign email delivery via Blueprints, including trigger-based automations; - Microsites with optional custom domains; - collection of Attendee feedback; - multi-user team management within an Organization; - paid per-Event Activations via Stripe or invoice; - a public REST API with token authentication.
2. Until an Event is Activated, its operational features (email sending, Check-in, public output such as Microsites and the Attendee Pass) are not available and the Event exists only as a draft. There is no free usage tier.
3. The Service is provided as described on the Platform and in its published documentation. The Provider may modify, improve, add, or discontinue individual features at any time, provided that any material reduction in functionality shall be subject to Article XIII § 2 below.
4. The Provider does not guarantee that the Service will meet any specific expectations or business objectives of the Customer beyond the functional description above.

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IV. Account Registration and Access

1. To use the Service, the Customer must register an Account by providing accurate and complete registration data, including at least name, email address, and password. The Customer is responsible for keeping registration data up to date.
2. The Customer is solely responsible for safeguarding login credentials and for any activity that occurs under the Account. The Provider is not liable for any loss or damage resulting from the Customer's failure to secure credentials or from unauthorized access obtained through compromised credentials.
3. The Customer may invite additional users (such as team members, collaborators, or Scanner Operators) to the Organization. The Customer remains responsible for all acts and omissions of users acting under its Organization as if they were its own.
4. The Provider may apply reasonable authentication and security measures, including CAPTCHA challenges, rate limiting, and anomaly detection, which may occasionally impose minor friction on legitimate usage. Such measures are deemed proportionate to the protection of the Platform.

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V. Commercial Model — Activations

1. Per-Event Activation only. The Service is provided on a per-Event Activation basis. The Provider does not operate subscriptions, recurring plans, or free tiers.
2. Activation Fee. Each Event requires payment of an Activation Fee before its operational features become available. The then-current Activation Fee is communicated to the Customer before the order is confirmed. The indicative reference price at the effective date of these Terms is approximately 15,000 CZK per Event.

3. Payment methods. At checkout, the Customer selects one of the following payment methods: (a) Stripe Checkout (card payment). Payment is processed by Stripe Payments Europe Ltd. Card data is handled by Stripe and does not touch the Provider's infrastructure. The Activation unlocks immediately upon receipt of a successful payment webhook from Stripe. (b) Invoice / bank transfer. The Provider issues an electronic invoice (PDF) delivered by email. The Activation unlocks immediately upon issuance of the invoice, on a trust basis, regardless of when payment is received. The standard payment term is 14 days from the date of invoice issuance.

4. Invoice path. Pay-by-invoice is available to all Customers (both Business Customers and Consumers). No vetting or IČO is required to use the invoice path. Invoices are issued exclusively in electronic form (PDF sent by email). Paper invoices are not provided under any circumstances.

5. Non-VAT payer note. The Provider is not a VAT payer ("Nejsem plátce DPH.") nor an identified person for VAT purposes. Invoices are issued without VAT and bear the note "Nejsem plátce DPH."
6. Retention of billing records. Invoices and related accounting records are retained for ten (10) years in accordance with Act No. 563/1991 Coll. on accounting and Act No. 235/2004 Coll. on value added tax. This obligation overrides any request for deletion; see Article X § 4 and the Privacy Policy.
7. Currency. Prices are quoted in Czech crowns (CZK) unless otherwise stated.
8. Pre-Activation state. Before Activation, the Customer may configure the Event in all respects (import Attendees, design Blueprints, build Microsites), but the Event cannot be used operationally. Configuration work performed before Activation is provided without any warranty and does not create a claim to any refund, credit, or discount should the Customer decide not to Activate.

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VI. Late Payment (Invoice Path)

1. If an invoice is not paid by its due date, the Customer is in default by operation of law.
2. Statutory default interest. The Provider is entitled to statutory default interest in the amount determined under Government Regulation No. 351/2013 Coll., without any further notice being required.
3. Suspension. The Provider is entitled, without prejudice to any other remedy, to suspend the Customer's Account and to disable all Activations that have been issued against unpaid invoices while any invoice is overdue. Suspension does not release the Customer from the obligation to pay the Activation Fee.
4. Revocation of pay-by-invoice option. In the case of repeated or persistent late payment, the Provider is entitled to permanently revoke the pay-by-invoice option for the Customer, requiring all future Activations to be paid via Stripe Checkout.
5. No contractual penalty. No contractual penalty (smluvní pokuta) applies beyond the statutory default interest set out in § 2 above.
6. Costs of recovery. The Customer shall reimburse the Provider's reasonable costs of recovery of overdue amounts (including the flat-rate recovery cost under Government Regulation No. 351/2013 Coll. where applicable).

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VII. Refunds, Complaints, and Consumer Rights

A. Business Customers

1. Activation Fees paid by Business Customers are non-refundable. Any refund is granted on a goodwill basis at the sole discretion of the Provider and does not create precedent or entitlement for future cases.
2. Defect complaint window (B2B). Business Customers must raise any complaint concerning defects of the Service provided for a particular Event within seven (7) days following the date of that Event. Complaints not raised within this period are waived and the Service is deemed accepted. Complaints shall be submitted by email to info@entrylog.eu and shall describe the defect with sufficient particularity to enable investigation.

B. Consumers

1. 14-day withdrawal right. A Consumer has the right to withdraw from the Contract, without giving any reason, within fourteen (14) days of its conclusion, in accordance with § 1829 of the Civil Code. The Provider does not request or collect any waiver of this right at checkout; the full 14-day withdrawal right is preserved.
2. How to withdraw. To exercise the withdrawal right, the Consumer must inform the Provider of the decision to withdraw by an unequivocal statement sent to info@entrylog.eu. The Consumer may, but is not required to, use the withdrawal form template published at /cs/withdrawal-form. To meet the withdrawal deadline it is sufficient to send the communication before the 14-day period expires.
3. Effects of withdrawal. Where a Consumer withdraws within the 14-day period, the Provider shall refund all payments received from the Consumer, without undue delay and in any event within 14 days of being informed of the Consumer's decision to withdraw. Refunds are made by the same means of payment as the original transaction (Stripe refund to the original card for Stripe purchases; bank transfer to the originating account for invoice purchases), at no additional cost to the Consumer. No other refund channels are available.
4. Defect complaint (B2C). A Consumer is entitled to the statutory rights arising from defective performance, including the two-year period pursuant to § 2165 of the Civil Code. Complaints shall be submitted by email to info@entrylog.eu and shall describe the defect with sufficient particularity to enable investigation.
5. Out-of-court dispute resolution (ADR). The authority competent for the out-of-court resolution of consumer disputes arising under these Terms is the Czech Trade Inspection Authority (Česká obchodní inspekce), with registered seat at Štěpánská 567/15, 120 00 Praha 2, www.coi.cz (pursuant to § 20d and following of Act No. 634/1992 Coll., on consumer protection). Consumers residing in another EU Member State may also use the European Commission's Online Dispute Resolution platform available at https://ec.europa.eu/consumers/odr.
6. Mandatory consumer rights. Nothing in these Terms shall be interpreted as limiting or waiving any right that a Consumer has under mandatory Czech or European Union consumer protection law.

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VIII. Liability and Warranties

1. "As-is" provision of the Service. The Service is provided on an "as is" and "as available" basis. The Provider makes no implied warranties of fitness for a particular purpose, merchantability, uninterrupted operation, error-free performance, or the achievement of any specific result.

2. Enumerative disclaimers. Without limiting the foregoing, the Provider is not responsible for: (a) interruptions or degradation of the Service caused by third parties (including Stripe, MailerSend, Cloudflare, hosting providers, and internet backbone operators); (b) force majeure events, internet outages, and denial-of-service attacks; (c) the Customer's own configuration, network, hardware, or device issues; (d) unauthorized access to an Account resulting from compromised credentials or the Customer's failure to secure its authentication factors; (e) content uploaded, submitted, or configured by the Customer or its users, and any consequences of such content; (f) misuse of the Platform by the Customer or any third party acting under the Customer's authority; (g) conduct, statements, or omissions of third parties (including Attendees); and (h) loss of data not caused by the Provider's own fault.

3. Hard liability cap. Subject to § 5 below, the Provider's total aggregate liability to a Business Customer arising out of or in connection with a single Event — under the Contract, in tort, or otherwise — shall in no case exceed the higher of (a) the Activation Fee actually paid by that Business Customer for the Activation of that Event and (b) 15,000 CZK. Liability arising in connection with one Event cannot be aggregated with liability arising in connection with another Event, and a Business Customer operating multiple Events may only claim against the single Event affected.

4. Exclusion of indirect damages. To the maximum extent permitted by law, the Provider shall not be liable for any lost profits, lost revenue, lost business opportunities, lost or corrupted data (beyond the scope of the cap in § 3), reputational harm, third-party claims (including claims brought by Attendees), or any indirect, special, incidental, or consequential damages, regardless of the cause of action.
5. Mandatory-law carve-out. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under mandatory law, in particular under § 2898 of the Civil Code (liability for intentionally caused or grossly negligent harm, harm to natural rights, and illusory limitation of consumer rights) or under mandatory consumer protection legislation.
6. No Service Level Agreement. The Service is provided on a best-effort basis. The Provider does not commit to any specific uptime, response time, or availability figure. Any public status page that the Provider may operate is informational only and does not constitute a service level agreement or any contractual availability commitment.

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IX. Customer Obligations, Acceptable Use, and Content

1. Acceptable Use Policy. The Customer shall at all times comply with the Acceptable Use Policy ("AUP"), which is incorporated into these Terms by reference and forms an integral part of the Contract. A breach of the AUP is a breach of the Contract.
2. Lawful basis for Attendee data. The Customer warrants that, for every Attendee record processed through the Platform, the Customer has a lawful basis under the GDPR and applicable national law. The Provider does not verify the lawful basis and relies on the Customer's warranty.
3. Content responsibility. The Customer is solely responsible for all content uploaded, published, or distributed through the Platform, including Attendee data, Blueprints, Microsite content, logos, branding, and Email Campaigns.
4. License to Provider. The Customer grants the Provider a non-exclusive, royalty-free, worldwide license to host, store, cache, back up, process, display, and transmit Customer content solely as necessary to provide the Service. This license terminates upon deletion of the content or closure of the Account, subject to retention obligations set out in the Privacy Policy and in the DPA.
5. Provider's IP. All right, title, and interest in and to the Platform — including its code, architecture, user interface, design system, pre-shipped Blueprint templates, and the EntryLog name and trademarks — remain with the Provider. Nothing in these Terms transfers any ownership in the Platform to the Customer.
6. Feedback. Any feedback, suggestions, or ideas that the Customer or its users submit to the Provider regarding the Service are provided on a non-confidential basis, and the Provider may freely use, incorporate, and commercialize such feedback without any obligation to the Customer.
7. Platform attribution. The Provider reserves the right, at its discretion and without requiring a republication of these Terms, to include non-intrusive platform attribution (such as a "Powered by EntryLog" mark) on public outputs generated through the Platform, including Microsites, registration forms, Attendee Passes, and emails.

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X. Suspension, Termination, and Data Lifecycle

1. Termination by the Customer. The Customer may terminate the Contract at any time by closing the Account via the self-service deletion function in the Account settings or, if that function is temporarily unavailable, by sending a written request to info@entrylog.eu. There is no notice period and no cancellation fee. Activation Fees already paid for future Events are not refunded, save as required by Article VII.

2. Termination by the Provider for cause. The Provider is entitled to immediately suspend access to the Account and to terminate the Contract for cause, without refund and without pro-rata compensation, in particular where the Customer: (a) materially breaches the Contract, including the AUP; (b) fails to pay an invoice after a reasonable reminder; (c) uses the Platform to process or distribute prohibited content (including CSAM, phishing, or malware); (d) abuses the Platform, bypasses security measures, or interferes with the operation of the Service; or (e) is subject to insolvency, liquidation, or similar proceedings.

3. Termination by the Provider for convenience. The Provider is entitled to terminate the Contract for convenience upon thirty (30) days written notice sent to the registered contact email on the Account. In such case, the Provider shall refund, on a pro-rata basis, any portion of an invoice-paid Activation Fee attributable to an Event that has not yet taken place at the effective date of termination.

4. Data lifecycle on termination. Upon termination of the Contract (whether by the Customer or by the Provider): (a) Day 0. The Account enters a soft-delete state. Access is revoked. Data is retained for 30 days. Recovery is possible on written request during this period. (b) Day 30. Hard-delete. All Organizer and Attendee Personal Data is purged from the primary database, subject to ongoing presence in encrypted backups. (c) Day 30 — Day 120. Residual copies may remain in encrypted database backups until the 90-day backup retention window rolls over. (d) Year 10. Invoices and accounting records associated with the Customer are deleted, earlier deletion being impossible due to Act No. 563/1991 Coll. (e) Indefinite. Anonymized aggregate statistics (containing no Personal Data) may be retained without time limit.

5. Interim self-service deletion fallback. Until the self-service deletion function is available in the Account settings, the Customer may request deletion by email to info@entrylog.eu. The Account will be closed within 30 days of the request and hard-deleted no later than 60 days from the request, subject to the legal retention obligations on billing records in § 4(d) above.

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XI. Governing Law, Jurisdiction, and Dispute Resolution

1. Governing law. The Contract is governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
2. Jurisdiction (Business Customers). The parties agree on the exclusive jurisdiction of the Czech courts. The court of first instance locally competent by reference to the Provider's seat is Okresní soud v Benešově. This provision applies exclusively to Business Customers.
3. Jurisdiction (Consumers). Notwithstanding the previous paragraph, a Consumer may bring proceedings before the courts of the EU Member State of the Consumer's habitual residence, and the Provider may bring proceedings against a Consumer only in the courts of the Member State of the Consumer's habitual residence, as required by mandatory EU consumer protection law. Mandatory provisions of the Consumer's national consumer law continue to apply in accordance with Article 6 of the Rome I Regulation.
4. Language. These Terms are published in English and Czech. Both versions are binding; in the event of any conflict between them, the Czech version prevails.
5. Target market. The Platform is directed at the European Economic Area, with the Czech Republic as the home market. The Provider does not actively market the Service to the United States, the United Kingdom, or the Asia-Pacific region, and these Terms do not incorporate provisions specific to such jurisdictions.

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XII. Personal Data

1. With respect to Personal Data of Customers and the users they invite, the Provider acts as data controller. Processing is described in the Privacy Policy.
2. With respect to Personal Data of Attendees processed by the Organizer through the Platform, the Provider acts as data processor on behalf of the Organizer as data controller. The terms of such processing are set out in the DPA, which forms an integral part of the Contract for any Organizer who processes Attendee Personal Data through the Platform.
3. The Provider implements industry-standard technical and organizational measures to protect Personal Data, including TLS encryption in transit, encryption at rest, strict access controls, and regular security updates.
4. The Provider's single point of contact for any privacy-related matter is Michal Král, info@entrylog.eu.

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XIII. Changes to these Terms

1. The Provider may amend these Terms from time to time. The current version, together with its version string and effective date, is published at entrylog.eu.
2. The Provider shall notify the Customer of any material change at least thirty (30) days in advance by email to the registered contact on the Account. The Customer may terminate the Contract before the new version takes effect, without penalty, by closing the Account. Continued use of the Service after the effective date of the new version constitutes acceptance of the new version.
3. Purely editorial, clarifying, or non-material changes may take effect immediately upon publication and without individual notice. Changes to the Sub-processor list published in the Privacy Policy (§ 6.1) and the DPA (Annex II) are governed separately by the prior-notice rule in Privacy Policy § 6.1.3 and DPA Annex II.

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XIV. Miscellaneous

1. Assignment. The Customer may not assign or transfer any rights or obligations under the Contract without the Provider's prior written consent. The Provider may assign the Contract to a successor entity in connection with a merger, acquisition, reorganization, change of legal form, or sale of all or substantially all of its business.
2. Force majeure. Neither party is liable for any failure or delay in the performance of its obligations to the extent such failure or delay is caused by circumstances beyond its reasonable control, including acts of God, war, civil unrest, strikes, epidemic, pandemic, governmental action, failure of the internet backbone, and denial-of-service attacks beyond commercially reasonable mitigation. The affected party shall notify the other party as soon as reasonably practicable and shall resume performance as soon as the force majeure event ceases.
3. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original.
4. No waiver. The failure of either party to enforce any provision of these Terms shall not be construed as a waiver of such provision or of the right to enforce it at a later time.
5. Notices. All notices under these Terms shall be given by email. Notices to the Provider shall be sent to info@entrylog.eu. Notices to the Customer shall be sent to the registered contact email on the Account. A notice is deemed delivered on the business day following transmission.
6. Entire agreement. These Terms, together with the AUP, Privacy Policy, DPA, and any order confirmation, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior or contemporaneous communications and proposals, whether oral or written.
7. Relationship of the parties. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between the parties.